Welcome to the Call Center Outsourcing Community
Welcome to the Call Center Outsourcing community sponsored by Sitel, a leading global customer care outsourcing provider.
The Call Center Outsourcing community provides a variety of breaking news, white papers, solution profiles and client success stories related to call center outsourcing solutions.
WHAT IS CALL CENTER OUTSOURCING? 
Call Center Outsourcing Featured Articles
Reportlinker.com Releases Analysis of the Latin American Call Center Outsourcing Services Market
Recently, Reportlinker.com revealed to the public that a new market research report titled, "Analysis of the Latin American Call Center Outsourcing Services Market" is now available as part of its portfolio.
[ Read More ]
05/15/2012- Bank of America's Decision to Shift Call Center Outsourcing to the Philippines Raises Concerns
Recently, Bank of America revealed it will be moving its call center outsourcing services to the Philippines.
[ Read More ]
05/15/2012 - 'Unsourcing' Could Revolutionize Call Center Outsourcing in Costa Rica
Call center outsourcing is a very important strategy that all types of companies can implement to reduce costs significantly, in addition to streamlining operations and cutting the time it takes to assist customer's complaints and problems.
[ Read More ]
05/14/2012 - TMCnet Call Center Outsourcing Week in Review
Happy Mother's Day weekend. Before it gets started, let's take a minute to check out the week's happenings in the world of call center outsourcing.
[ Read More ]
05/12/2012 - Call Center Outsourcing Company Blows Open the Doors on New Facility
Let's face it, no matter if you are in favor of or opposed to call center outsourcing, the industry is continuing to expand at a rapid pace. And extending its footprint in the continuously growing space, outsourcing company Firstsource recently revealed plans for a new center that will handle calls from Sky broadband users.
[ Read More ]
05/09/2012 - Call Center Outsourcing Increasing Popular Among IT Businesses
Everyone knows that business can greatly benefit from saving a little cash here and there - call centers are certainly no exception. What's the best way for such businesses to cut back on spending? Call center outsourcing, of course.
[ Read More ]
05/08/2012
Call Center Outsourcing Industry News
- Telcom & Data Announces System Software 7.4 Upgrade for Allworx Business Phone Systems
- BUYINS.NET: Market Maker Surveillance Report. PFE, SIRI, MU, CSCO, CLWR, QQQ, Highest Net Sell Volume and Negative Price Friction For Tuesday, May 15th 2012
- Skype Fax Seekers Offered Discount On RingCentral Services
- snom UC edition Business Phones are Now Managed By Microsoft Lync for Simple Enterprise Deployments
- Cloud Based Communications Market Heats Up In Phoenix
- Qosmos Named 'Cool Vendor' in CSP Operationl and Business Infrastructure by Leading Analyst Firm
- Wrapp Set to Bring New Social Gifting Service to Italy
- Twilio Client for Android: Now Every Android Developer Can Add VoIP to Their Apps
- Lightyear Network Solutions Announces First Quarter 2012 Financial Results
- TranSwitch Corporation Announces Closing of $2,779,491 Registered Direct Offering
- YouSendIt Names Brad Garlinghouse Chief Executive Officer
- RHUB Communications' New Web Conferencing Appliance - Innovative Pricing and Licensing Options for Service Providers
- Netcelerate's New Website Contributes to Cloud Computing Awareness
Call Center Outsourcing Solutions
Solutions
Each of our contact center outsourcing solutions showcases our ability to add value to your primary business objectives by:
Improving brand image through consistent and accurate handling of your customer contacts
Providing access to accurate, up-to-date information, driving timely customer issue resolution
Capturing customer service information for analysis and conversion into market opportunities
Improving brand image through consistent and accurate handling of your customer contacts Providing access to accurate, up-to-date information, driving timely customer issue resolution Capturing customer service information for analysis and conversion into market opportunities
Follow Us
Sitel Featured Videos
 |
FREE Call Center Outsourcing eNewsletter: Click here to receive your targeted Call Center Outsourcing Community eNewsletter. |
Featured Whitepapers
- (From) Return to Profitability: Going beyond just reducing costs, the outsourced contact center is a way to increase profits and improve the return on your customer investment
Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment - Social Media Customer Engagement: Strategic Planning Considerations for Contact Center Organizations
Client Success Stories
About Sitel
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. For more information please visit www.sitel.com
Featured eBroadcast
Golden Nuggets, Takeaways & Next Steps from Customer Contact 2010, East: Designed for those that attended and those who could not, this 1 hour eBroadcast builds on the ideas shared at the April 2010 Customer Contact 2010 East, while also providing a summary of the key takeaways, insights and "aha" moments from some of the most popular sessions at the event.
