Call Center Outsourcing Provider Sitel Provides Next Generation Virtual Workforce

Today, Sitel, a provider of call center outsourcing solutions unveiled the next evolution of its Sitel Work@Home Solutions with the Sitel Work@Home Center of Excellence. The Sitel Work@Home Center of Excellence is in essence a centralized management hub that has been created to align virtual workforce performance, security and scalability levels comparable to or better than any call center.

"As a leader in outsourced customer care services, Sitel's Work@Home Center of Excellence addresses the growing needs and evolution of the home agent market, for flexibility, scalability and above all, security," said Andrew Kokes, global vice president of product management at Sitel in a statement.

With vast call center expertise that ranges over 26 years, Sitel's Work@Home Center of Excellence is built upon the company’s Global Operating System that will help to make sure there is a high level of efficiency and consistency in all operations, regardless of physical location. Sitel's Work@Home Center of Excellence provides the company with the functionalities needed to handle complex work types, as well as the scalability required to meet increasing capacity demands, a press release revealed.

"Sitel has extensive experience in the work-at-home market, and to my mind, they've been one of the leaders in this space," Peter Ryan, contact center and BPO analyst at Ovum added in a video. "What sets Sitel apart is the Company's unique ability to look at the enterprise, and its ability to tailor solutions directly to their individual clients."

In conclusion, Sitel’s Center of Excellence was created in order to continue to enhance the customer care home agent model and keep up with innovative just released technologies.