Call Center Outsourcing Company Sykes Adding Jobs in Arkansas

Sykes (News - Alert) Enterprises, a provider of outsourced contact center services, is reportedly adding several dozen new call center agent jobs at a facility in northwest Arkansas close to the Oklahoma border, the Web site OzarksFirst is reporting today. Sykes has indicated it will add about 100 workers to its existing contact center in Fort Smith, Arkansas, which currently does collections work for a client, a mortgage company. Fort Smith is the second largest city in Arkansas.

The company has indicated that with the addition of the new jobs at the Fort Smith facility, it ultimately hopes to have a total of more than 500 call center employees on hand by the end of this month. Sykes indicates that it is willing to train employees who have no call center experience.

Sykes, which is based in Tampa, Florida, has 33 call centers in the United States, 17 in Canada and dozens more all over the world. The company was recently positioned in the “Leaders Quadrant” of Gartner's (News - Alert) Magic Quadrant for Customer Management (CM) Contact Center BPO (business process outsourcing) Worldwide.

In addition to the contact center agents jobs, the call center outsourcing company is also currently advertising to fill a position at the Fort Smith facility for a a Site Systems Administrator to provide technical support and maintenance for all servers and systems in the location.

Sykes opened the Fort Smith call enter earlier this year in 44,000 square feet of office space located in a renovated section of the Phoenix Village shopping mall.

Those interested in applying for agent jobs with Sykes can visit the company's career page here.